Cancellations and changes

Agreed in writing, before you pay.

The whole policy, on one page: when you pay, what you get back if plans change, and what happens if we are the ones who have to cancel. The same terms go on your written confirmation.

How it works today

Nothing takes effect until it is written down.

When we come back to you with availability, the quote states the total for your dates and repeats the cancellation terms below. You see both before any money moves, you pay in full to confirm, and the terms do not change afterwards.

The holiday weeks carry longer notice periods because a cancelled Christmas or March Break is not realistically re-let a fortnight out. If we do manage to re-let it, the nights we fill are refunded to you regardless.

If your plans change, tell us early. A date moved six months out is usually a conversation rather than a cancellation, and we would far rather have that conversation than hold you to a night you cannot use.

The specifics

What is settled, and what is not.

Payment: In full when the booking is confirmed, against a written quote that states the total. Nothing is owed for asking.
Most dates: 30 days or more before arrival: full refund. 14 to 29 days: 50% refund. Under 14 days: non-refundable, except for any nights we re-let.
Holiday and peak weeks: Christmas, New Year, March Break and the long weekends: 60 days or more, full refund; 30 to 59 days, 50%; under 30 days, non-refundable except for nights we re-let.
Changing dates: One change at no charge if you ask 30 days or more before arrival (60 for the holiday weeks) and the new dates are free. Any difference in price is settled either way.
Security deposit: Refundable, stated in your quote, and returned within seven days of checkout once the house has been checked. Ordinary wear is never charged.
If we have to cancel: You get everything you have paid back in full, and we will help you find somewhere else. That one is not conditional on anything and does not need a booking engine to be true.
Travel insurance: Worth having for a booking of this size, particularly in winter. The weather here closes highways two or three times most seasons, and no policy we write covers that.

Ask about your dates House rules and safety

Questions about cancelling or changing a stay

When do I pay?

In full, when the booking is confirmed. The quote you accept states the total — the rate, the cleaning, the taxes and the refundable security deposit — and nothing is added afterwards. Nothing is owed for asking.

What is the cancellation policy?

For most dates: cancel 30 days or more before arrival for a full refund, 14 to 29 days before for a 50% refund, and under 14 days the booking is non-refundable. For Christmas, New Year, March Break and the long weekends the same steps apply at 60 and 30 days. If we re-let nights you have cancelled, we refund those nights whatever the date.

Can I move my dates instead of cancelling?

Yes, once, at no charge, if you ask 30 days or more before arrival (60 for the holiday weeks) and the new dates are free. If the new dates are priced differently, the difference is settled either way. Later than that, ask anyway: if we can re-let your original dates, we will usually move you.

Is there a security deposit?

Yes. A refundable security deposit is included in the quote and returned within seven days of checkout, once the house has been checked. Ordinary wear is expected and never charged for, and an accident reported on the day is a conversation, not a deduction.

What happens if you cancel on me?

You get back everything you have paid, in full, and we will help you find somewhere else. That is not conditional on anything.

What if the weather closes the roads?

Travel insurance is the protection for that, and for a booking this size in winter it is worth having. If the highways into the area are closed on your arrival day, tell us straight away and we will do what we can to move the dates.

Ask before you commit.

If the terms matter to your decision — and for a booking this size they should — ask us for them with your dates and we will send them in writing before anything is paid.

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